Professional Care for Optimum Performance of Spectrophotometers

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In good hands. In great condition.

Spectroquant® Service Plan

Spectroquant® spectrophotometers are engineered to deliver absolute reliability in water analysis – and we make sure they do so for many years to come. The Spectroquant® Service Plan provides you with professional support through a team of highly experienced technicians to ensure that your spectrophotometer is performing optimally every time you switch it on. Furthermore, our work is accompanied by detailed documentation to streamline your accreditation and audits.

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Advantages of the Spectroquant® Service Plans

  • Ensure reliable analysis results with optimized instrument performance
  • Maximize lab productivity by preventing instrument downtimes
  • Extend instrument lifetime through regular checks and repairs
  • Simplify and speed up audits with our documentation and certificates
  • Avoid surprise breakdowns and costs through preventative maintenance

Features of all Spectroquant® Service Plans

Our comprehensive plans present a variety of important maintenance and repair services, which can be customized to your requirements.

  • Performance check with reference materials – including detailed certificates
  • Factory-recommended maintenance to prevent breakdowns and extend the life of your instrument
  • Telephone support hotline connects you to our technical experts to solve problems
  • Free software upgrade to keep your instrument up to date and compatible with new Spectroquant® test kits

Essential or Advanced? You choose.

Depending on your needs, you can select our Essential or Advanced service plan. While both provide complete instrument checks, repairs and upgrades, the Advanced plan includes an additional annual floating repair.

Global Support

Merck’s global network ensures that swift service is always close at hand. Your spectrophotometer can either be serviced in the nearest Merck repair depot or in the convenience of your facilities.

Service Plan Overview

Repair Depot Service
Essential
Advanced
Instrument
Performance check with reference materials
Factory-recommended maintenance
Performance check certificate
Repair
Telephone support hotline
One floating repair per year*
Shipment cost to/from workshop
Upgrade
Free software upgrade
Option
Reagent delivery program

* Spare parts not included

 
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