Muse® Registration, Warranty & Software Updates

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With its simple design and operation, the Muse® Cell Analyzer provides reliable cell data — instantly and accurately. To maximize the instrument’s performance, Merck offers a comprehensive service program supported by trained, in-house specialists and technical support representatives. With full coverage for replacement of approved instrument components, our warranty protection and service plans ensure your system remains fully operational.

Register your Muse® Cell Analyzer

Please take a minute to register your Muse. By doing this, we are able to inform you of any new software updates and new assay modules available.

Warranty Plans

To ensure that your instrument continues to produce high quality, reliable data for years to come, several warranty options are available to address the budget and needs of every lab.

Muse® Cell Analyzer Service Plans
Merck:/Freestyle/BI-Bioscience/Cell-Analysis/Muse/Muse-Warranty-Service-Plans-Cover.jpgTo learn more about available warranty plans, download the Muse Warranty and Service Brochure.

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Software Installation
 

Muse 1.5.0.0 Instrument Update
Software Installation Instructions:
  • Download MuseSoft_V1.5.0.0.zip and copy to a USB flash drive. (Note: The file must be copied to the main or root directory of the USB flash drive.)
  • Insert the USB flash drive into a free USB port on your Muse instrument.
  • Log in using the permanent Administrator account and navigate to Setup>Software Update. Follow onscreen prompts to install software.
Release Date Update Description Download Software Updates
November 8, 2016
  • NEW Software modules:
    • Muse® Algae Nile Red software module version 1.5.0.0
    • Muse® Algae Count & Viability software module version 1.5.0.0
    • Muse® STAT1 Activation software module version 1.5.0.0
    • Muse® EGFR/MAPK Activation software module version 1.5.0.0
  • Addressed issue: An incorrect Analysis Date is sometimes indicated on Printouts.
  • All software modules have been updated with 21 CFR Part 11-enabling features previously available only for select software modules*.
*NOTE: In addition to software system technical controls, 21 CFR Part 11 requires that user facilities have established procedural and administrative controls. These include defined and documented lab policies, standard operating procedures, personnel training, notification and management controls.
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Muse 1.5.0.0 Desktop Analysis Software for offline analysis (Windows only)
Installation instructions:
  • Download Muse_1500_Analysis.zip to your computer. Unzip the file.
  • In the file extraction location, find setup.exe and right-click. Select “Run as administrator” to initiate installation.
  • Follow onscreen prompts to proceed with and finish installation.
Release Date Update Description Download Software Updates
November 8, 2016
  • NEW Software modules:
    • Muse® Algae Nile Red software module version 1.5.0.0
    • Muse® Algae Count & Viability software module version 1.5.0.0
    • Muse® STAT1 Activation software module version 1.5.0.0
    • Muse® EGFR/MAPK Activation software module version 1.5.0.0
  • Addressed issue: An incorrect Analysis Date is sometimes indicated on Printouts.
Download Now