Amnis® Support and Training

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Merck customer service is committed to assisting you in obtaining optimum performance and value from your investment. Our customer service staff are available M-F in over 15 countries worldwide, each with trained support personnel on hand to facilitate your needs.

To download our service brochure, click here.

Customer Support
Local (206) 374-7000
Toll Free (800) 730-7147
(instrument support)
(analysis support & other questions)

Customers may register for an account to access the knowledgebase and software downloads. Click here to register

If you are already registered, click here to access the Customer Portal.

Supplies and Reagents

Speedbeads® IS-100 Amnis® Catalog # 400030
Speedbead Kit ImageStream®X Amnis® Catalog # 400041
Calibration Beads FlowSight® Amnis® Catalog #400300
Sterilizer 0.4-0.7% Hypochlorite VWR Catalog # JT9416-1
Cleanser Coulter Clenz® Beckman Coulter Catalog #8546929
Debubbler 70% Isopropanol Millipore Cat# 1.37040
Sheath D-PBS,
no Ca or Mg
Millipore Cat #BSS-1006-B (1X)
Calbiochem Cat#6506 (10X)
96 well plate Autosampler Corning 3790
Piercable plate cover Autosampler Sigma XP-100

Product Training

Merck’s Amnis® team offers training sessions at Amnis® headquarters, located at 645 Elliott Avenue West, 100, Seattle, WA 98119. These three-day sessions are held on a monthly basis, see below for upcoming dates.
Upcoming Training Session Dates:

May Session: 9/19/17 – 9/21/17

To reserve a seat for an upcoming session, please email:

These comprehensive training sessions include:
  • Instrument setup and operation
  • INSPIRE® Software demonstration and training 
  • Sample preparation and experimental design
  • Data Analysis with IDEAS® Software
  • Troubleshooting
Advanced training is also available for your unique needs. For more information, please contact