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Preventive Maintenance Plans


Enhance Performance and Extend Lifetime

In today’s demanding laboratory environment, one of the most valuable assets you have is your TIME and we are 100% committed to helping you focus 100% on your work.

With this in mind we have created the Watercare Pact. A unique portfolio of service solutions designed to fit your needs. This range of plans addresses your compliance and specifications requirements, while also taking your budgetary needs into account.

By joining the Watercare Pact, you will benefit from:

  • Priority customer status – for any requests you might have in addition to your planned preventive maintenance and floating troubleshooting/repair visits.
  • Technical support hotline – In-house support experts are available to diagnose, investigate, and solve customer issues, and to schedule visits when required.
  • Genuine Merck parts – Only genuine parts produced in an ISO® 9001 manufacturing site are used to service your water purification system.
  • Expert maintenance support – Only factory-trained field service engineers repair and maintain water purification systems in compliance with Merck’s worldwide service operating procedures.
PlanService
Essential™
Service
Advanced™
Service
Total™
Plan Details Download Download Download
Preventive Maintenance Visit
(*travel included)
Yes Yes Yes
System Specific Maintenance Kit Yes Yes Yes
Software and Firmware updates Yes Yes Yes
Auditable Service Reports
for full traceability
Yes Yes Yes
Spare Parts Yes
Repair Visits
(travel included)
1 Unlimited
Optional:
Add-on Services
Verification, Calibration, Sanitization, additional Preventive maintenance visits, etc.
Optional:
Add-on Consumables
A consumable delivery program can be combined with all service plans

*Travel is included in the contract price. Additional travel charges might be applicable for customer located outside main business center.

For environments requiring validation, Service Pharma™ Plans are available.

Focus 100% on your work – The preventive maintenance visit ensures a comprehensive checkup of all your system’s parameters. In addition, components that are heavily used are proactively changed with the system specific maintenance kit. This ensures that your water purification system is always working in optimal conditions.

Predicted and control running costs – Avoid untimely extra costs, by taking up our best-in-class Service Total™ solution. This all-inclusive plan allows you to work in a risk-free environment, where everything* is covered.

Complete peace of mind – With the Watercare Pact solutions, you do not have to deal with long delays in your working schedule due to system downtime as we will take full care of your system and ensure it is always in top operating condition.

*excluding consumables

Ordering Information

To select the proper service plan for your water system, please contact your local service specialist to discuss and help you design the plan best adapted to your needs.



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