Biomonitoring Service Plans

 
 

Keep Your Testing Systems Effectiv and Compliant


Ensure Optimum Performance

Preventive maintenance and system verification ensures efficient operation of critical testing equipment. Every system should be serviced regularly to ensure its performance remains compliant with the specifications, as per GLP 21 CFR 58.63 (FDA) and EU GMP vol.4, 3.41. EMD Millipore recommends checking and calibrating the systems on an annual basis guaranteeing that your system meets manufactured specifications and GMP/GLP requirements after every preventive maintenance and service.

  • cGMP require ALL equipment to be properly maintained
  • 21 CFR §211.67: Equipment cleaning and maintenance “(b) Written procedures shall be established and followed for cleaning and maintenance of equipment, including utensils, used in the manufacture, processing, packing, or holding of a drug product.”
  • EU GMP Vol.4, 3.41: Measuring, weighing, recording and control equipment should be calibrated and checked at defined intervals by appropriate methods
  • Adequate records of such tests should be maintained

Comprehensive Service Plans

Upon completion of the service, a report will be provided defining the service performed on your equipment as well as any recommendations. In addition, this report guarantees that the equipment meets system specifications.

Annual Preventative Maintenance

Annual preventative maintenance will reduce the risk of breakdown by ensuring the equipment works within the system specifications.

Spare Parts

All defective spare parts will be replaced during the scheduled maintenance or in case of a break down (Total and Total Plus only). There is no additional cost for spare parts during the service plan period (see technical appendix for list of parts covered).

Peace of mind

The service plan is as effective as a warranty. In case of repair, you will not pay for spare parts (Extended, Extended Plus and Total only). All service plans include:

  • Visual and functional checks
  • Calibration when relevant
  • Prioritized repair (Total and Total Plus only)
  • Spare parts for preventive exchanges
  • Spare parts for repairs (Total and Total Plus only)
  • Labor
  • Performance report and Certificate of Calibration (when relevant)
  • Travel fee and/or return shipping cost

Choose the Coverage You Need

EMD Millipore has the technical expertise and qualified personnel to service your equipment in our service center depot or at customer site depending on the location. In case your equipment cannot be serviced in your lab, we coordinate the shipping logistics of your equipment to our service center. Service Essential is a basic protection plan to be completed by the service kit used during the yearly preventative maintenance as well as travel fees when needed. You can add on top the service Total or Total Plus full protection plan.

Service Plan
ESSENTIAL
TOTAL
TOTAL Plus***
Preventive Maintenance Yes - -
Service Kit Yes - -
Travel Fee Yes Yes Yes
Repair (labor and parts) - 1/year All
Performance Report Yes Yes Yes
Calibration Certificate* Yes Yes** Yes**
Priority at service center Yes Yes Yes
Equipment Age Any 1 - 7 years 7 - 10 years

*     For air samplers only
**   If needed after repair operations
*** Only possible for units previously under Total Service Plan

Information About Our Different Types of Plans:
Service Essential™ basic protection plan – data sheet
Service Total™ / Total Plus full protection plan - data sheet

Service Plans Are Available for:

Workshop Service Plans
On-Site Service Plans
  • Milliflex® Plus pumps
  • MilliSnap® system
  • Milliflex® Quantum system
  • Steritest™ Equinox and Symbio pumps
  • MAS-100 Eco®, MAS-100 VF®, MAS-100® and MAS-100 NT® air sampling systems
  • M Air T® air sampling systems
  • RCS® High Flow and RCS® High Flow Touch air sampling systems
  • EZ-Fluo™ system
  • Milliflex® Plus pumps
  • MilliSnap® system
  • Milliflex® Rapid system
  • Steritest™ Equinox and Symbio pumps
  • MAS-100 Iso NT® and MAS-100 Iso MH® air sampling systems

For further information or for a quotation about our workshop and on-site service agreements please contact your local sales representative.