Biomonitoring Service Plans

 
 

Keep Your Testing Systems Effectiv and Compliant


Ensure Optimum Performance

Preventive maintenance and system verification ensures efficient operation of critical testing equipment. Every system should be serviced regularly to ensure its performance remains compliant with the specifications, as per GLP 21 CFR 58.63 (FDA) and EU GMP vol.4, 3.41. EMD Millipore recommends checking and calibrating the systems on an annual basis guaranteeing that your system meets manufactured specifications and GMP/GLP requirements after every preventive maintenance and service.

  • cGMP require ALL equipment to be properly maintained
  • 21 CFR §211.67: Equipment cleaning and maintenance “(b) Written procedures shall be established and followed for cleaning and maintenance of equipment, including utensils, used in the manufacture, processing, packing, or holding of a drug product.”
  • EU GMP Vol.4, 3.41: Measuring, weighing, recording and control equipment should be calibrated and checked at defined intervals by appropriate methods
  • Adequate records of such tests should be maintained

Comprehensive Service Plans

Upon completion of the service, a report will be provided defining the service performed on your equipment as well as any recommendations. In addition, this report guarantees that the equipment meets system specifications.

Annual Preventative Maintenance

Annual preventative maintenance will reduce the risk of breakdown by ensuring the equipment works within the system specifications.

Spare Parts

All defective spare parts will be replaced during the scheduled maintenance or in case of a break down (Total and Total Plus only). There is no additional cost for spare parts during the service plan period (see technical appendix for list of parts covered).

Peace of mind

The service plan is as effective as a warranty. In case of repair, you will not pay for spare parts (Extended, Extended Plus and Total only). All service plans include:

  • Visual and functional checks
  • Calibration when relevant
  • Prioritized repair (Total and Total Plus only)
  • Spare parts for preventive exchanges
  • Spare parts for repairs (Total and Total Plus only)
  • Labor
  • Performance report and Certificate of Calibration (when relevant)
  • Travel fee and/or return shipping cost

Choose the Coverage You Need

EMD Millipore has the technical expertise and qualified personnel to service your equipment in our service center depot or at customer site depending on the location. In case your equipment cannot be serviced in your lab, we coordinate the shipping logistics of your equipment to our service center. Service Essential is a basic protection plan to be completed by the service kit used during the yearly preventative maintenance as well as travel fees when needed. You can add on top the service Total or Total Plus full protection plan.

Type of
Service
Essential Plan
Total Plan
Total Plus Plan
Equipment age Any age 1-7 years 7-10 years
Yearly preventive
maintenance
Yes - -
Service Kit Yes - -
Repair No All All
Spare parts No Yes Yes
Return shipping costs or travel/
lodging
Yes Yes Yes
Priority at service center Yes Yes Yes

* Spare parts for preventive maintenance are included in the agreement. Spare parts in case of a repair are not covered except during the equipment warranty.

Information About Our Different Types of Plans:
Service Essential™ basic protection plan – data sheet
Service Total™ / Total Plus full protection plan - data sheet

Service Plans Are Available for:

Workshop Service Plans
On-Site Service Plans
  • EZ-Fluo™ system
  • MAS-100 VF®
  • M Air T® air samplers
  • Milliflex® Plus pumps
  • MilliSnap® system
  • Milliflex® Quantum system
  • RCS® air samplers
  • Steritest™ Equinox, Symbio and Integral pumps
  • EZ-Fluo™ system
  • MAS-100® and MAS-100® NT air samplers
  • MAS-100 Iso MH®
  • MAS-100 Iso NT®
  • Milliflex® Plus pumps
  • MilliSnap® system
  • Milliflex® Quantum system
  • Milliflex® Rapid system
  • Steritest™ Equinox, Symbio and Integral pumps

For further information or for a quotation about our workshop and on-site service agreements please contact your local sales representative.