Merck Millipore guarantees quality

Customer satisfaction as the basis of our company success roots in the high quality of products and services.
Since the mid-nineties, Merck Millipore has been paying tribute to this commitment to quality with its successfully implemented quality management. It has developed continuously into a concept of process description tailored to the various divisions of the company.

The result is a process map to be used as an instrument of leadership. The TOPAS® method (Transparent Optimized Process Analysis System) lines out the process landscape in various divisions and maps it out as a network.

• TOPAS^® links business processes with strategies and operational goals.
• TOPAS^® allows for process costs analysis and shows the development of ROS and ROCE.
• TOPAS^® supports risk analysis.

As a process map TOPAS^® depicts processes in a consequent and harmonized way, enabling staff and management to organize working processes in their daily routine in a more transparent, efficient and cost-effective way:
Thus, interfaces with internal and external customers are better to recognize and integrate; processes are easier to analyze and therefore easier to optimize.
The results contribute considerably to the identification of improvement potential for the operational business. They strengthen the customer-supplier-relationship and are included in the certification process by the DQS.

Competence, tradition and innovation: For generations, we at Merck Millipore have been dealing with the complex aspects related to the production of, the supply of and the research on chemicals and pharmaceuticals. The tradition of carefulness in all matters of quality is our customer guarantee.