Warehousing and Logistics Relocation
In the interest of providing you with continuity of excellent service, we have relocated our warehousing and logistics operation to Auckland. We have ceased despatching goods from Palmerston North and as of Monday 15th March began the despatch of all orders from the new site in Auckland. Our normal Customer Service continues to be available.
There is no change to our overall business commitment in New Zealand. Our key focus will continue to be providing you with the highest level of service. Our Sales Team, along with our Customer Service staff, will maintain usual levels of contact with you. There are no changes to our main telephone lines, fax number or web and email address.
The one change you will notice is that Chemfreight have now taken over the national delivery of our products. They have an excellent reputation for providing innovative solutions to client’s changing needs and the flexibility to act quickly. Chemfreight will be delivering Merck products to you, no matter where you are located in New Zealand.
As a sign of our appreciation of your business, we have taken the step of offering to all our New Zealand customers a “free into store” delivery service effective from the 15th March to 30th June 2010.
Please be assured that we have the best interests of all our customers in mind and we are confident that these changes will add value to your business. If you wish to contact me personally regarding this, please do so on +61 418 246 207.