Customer audits – Ensuring and guaranteeing quality through dialog
Customer audits
Merck Millipore invests a lot of time and care in the optimal quality and supply reliability of its products. The necessary quality demands are laid down, resulting from internal and science-based requirements and from authority regulations.
As a rule, extensive documentation provides proof for the quality of the product and the assessment of supply reliability.
In single cases, Merck Millipore requires an additional supplier audit of the customer, which is of special importance for the divisions of pharmaceuticals, food, cosmetics and liquid crystals.
These auditing results provide a double benefit for Merck Millipore
The customers’ particular product applications support the future development of products; the identified potentials for improvement help to further process optimization.
Audits in Merck Millipore
Our extensive documentation covers nearly all production processes and quality topics. Additionally, regular customers are offered the opportunity to get to know the quality of our production processes on site.
The customer’s request for an audit is received and verified according to standard procedures. A special task force is responsible for the planning, preparation, realization and follow-up of these audits.
Processes of different products or product groups can be audited within one single day, as explanation of relevant systems accompanies the auditing; questions that arise can be directly answered by the responsible experts.
The audit results are documented in a report, to be issued by the customer and to be handed over to Merck Millipore within four week after the audit.
The number of audit participants has been increasing, adding up to more than 100 customers in 2010.
Merck Millipore also carries out audits for audit organizations such as the German Association of Research-based Pharmaceutical Companies (VfA). These audit reports are recognized by a great number of renowned manufacturers.
