Contact Us

  • Support Options

    Technical Support

    Technical or scientific assistance:

    Technical Service: soporte-cientifico2@merckgroup.com

    Purchase orders: merckorderGT@merckgroup.com

    Returns and refactoring: devolucionesgt@merckgroup.com

    Technical Support - Contact Form

    Customer Service

    Price inquiries, order/invoice information, product availability and account login assistance:

    Claims: atencionclientesgt@merckgroup.com

    Call Center AVAYA: 1 801 00 54337

    Charge: CobranzasGT@merckgroup.com

    General Customer Service: servicioalclientegt@merckgroup.com

    Customer Service - Contact Form

  • Regional Office Locations

    Please find division specific information for this region below.

    Merck S.A, an affiliate of Merck KGaA, Darmstadt, Germany

    12 Avenue 0-33 Zone 2 of Mixco
    Guatemala
    - 
    Guatemala
    Telephone:
    (+502) 24102300 | servicioalclientegt@merckgroup.com
    FAX:
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    12+Avenue+0-33+Zone+2+of+Mixco+Guatemala+Guatemala

    Distribuidores Autorizados - Suministros para Laboratorios Tecnodiagnostika, S.A.

    8a. Av. 17-19 Zona 11 Colonia Mariscal
    Guatemala
    Guatemala 
    Guatemala
    Telephone:
    Tel: 502-2473-2814 | E-mail: tecnodiagnostika@turbonett.com
    FAX:
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    Distribuidores Autorizados - RGH, S.A.

    6a. Calle 7-25 Zona 2
    Guatemala
    Guatemala 
    Guatemala
    Telephone:
    Tel: 502-2323-1212 | E-mail: ventas@gruporgh.com
    FAX:
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    Distribuidores Autorizados - Droguería y Representaciones Solmer

    8a. calle 9-60 Zona 1, Guatemala
    Guatemala
    Guatemala 
    Guatemala
    Telephone:
    Tel: 502-2251-3012 | E-mail: solmer@itelgua.com
    FAX:
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