A full Qualification Program for your water purification system is available and can be ordered as a separate item or integrated into a Milli-Q® Service Pharma™ Plan.
Our Qualification Program is designed to facilitate laboratory validation procedures and includes qualification workbooks with Installation Qualification (IQ), Operational Qualification (OQ), Maintenance Procedures (MP), examples of Performance Qualification (PQ) files, Certificates of Conformity, and Quality and Calibration in support of compliance with GLP and cGMP. These qualification protocols are carried out by our specially trained and certified Field Service Engineers.
The Milli-Q® Service Pharma™ Plans are designed for laboratories in regulated environments, following guidelines such as cGMP and GLP. These plans address your compliance and specifications requirements to ensure you are fully compliant when audited, while also taking your budgetary needs into account. Plans cover all elements required for full system requalification, including:
View the table below to choose the plan that matches your application, compliance and budgetary needs
Total Pharma™ Plan
|Service Advanced Pharma™ Plan||Service Essential Pharma™ Plan|
|Preventive Maintenance Visit*||✔||✔||✔|
|System-Specific Maintenance Kit||✔||✔||✔|
|Software & Firmware Updates||✔||✔||✔|
|Traceable & Auditable Documentation||✔||✔||✔|
|OQ and MP Official Procedures Developed by Compliance Experts||✔||✔||✔|
|Free Spare Parts||✔||—||—|
* Travel is included in the contract price. Additional travel charges might be applicable for customers located outside main business center.
For environments not requiring qualification and validation Service Plans are available. Or choose from a range of Add-On Services, including:
Avoid untimely extra costs and prevent downtime by selecting our best-in-class Milli-Q® Service Total Pharma™ Plan. This all-inclusive solution allows you to work in a risk-free environment, where everything† is covered.
† excluding consumables