MyMilli-Q™ Digital Services for Lab Water Systems
Keep your lab running at peak performance. The MyMilli-Q™ online portal lets you manage your Milli-Q® water system from anywhere. Just log in to manage service contracts, prepare for audits, or view water quality data.
Our range of digital services include:
- MyMilli-Q™ Online Contract Management
- MyMilli-Q™ Remote Care
- Service Proactive™ Plan
- Remote Health Checks
- Service Total Predict™ Plan
How to Activate Your MyMilli-Q™ Account
To access MyMilli-Q™ digital services, complete the form below or simply speak to your lab water representative. The online portal is available for all systems with a Milli-Q® Service Plan and systems under warranty.
MyMilli-Q™ Online Contract Management: Simply Administrative Care of Your Water System
Spend less time on admin and more time on science. The MyMilli-Q™ portal lets you more easily manage the administrative care of your Milli-Q® water system and facilitates audit preparation—all in one place, at no extra cost with any service contract or warranty.
Features include:
- Track service history
- Download service reports
- Schedule maintenance visits
- Track consumable orders
- Manage consumable deliveries
- View contract details
- Renew your service plan
- Contact Milli-Q® Services
Benefits of Online Contract Management
- Be more audit-ready with instant access to your full service history
- Stay stocked -- track and manage consumable orders seamlessly
- Save time with faster service planning and all system information at your fingertips
Compatible systems:
MyMilli-Q™ online contract management is available for all systems with a Milli-Q® Service Plan and systems under warranty.
Download the dedicated brochure to learn more.
Here is an example MyMilli-Q™ view of service visit history and associated visit reports:
MyMilli-Q™ Remote Care: System Monitoring Assures Quality and Productivity
Ensure your lab’s work never stops flowing. MyMilli-Q™ Remote Care is a system monitoring and online service capability that supports your lab’s maximum productivity. Accessible via the MyMilli-Q™ portal, MyMilli-Q™ Remote Care lets you securely monitor and manage your water system from anywhere. You will have a real-time view of your system's performance and water quality, and be able to solve any issues faster.
Benefits of MyMilli-Q™ Remote Care
- Time savings: Our service teams can remotely diagnose — and in many cases fix — issues without waiting for an on-site visit, saving you time and minimizing downtime.
- Assure performance: Get instant email or SMS alerts for system alarms — and act before lab work is disrupted.
- Data access: View real-time water quality data and system performance dashboards from anywhere, at any time.
- Easier audits: Automated data logging and downloadable quality reports make audit preparation faster and simpler.
Download the dedicated brochure to learn more.
Below is a sample view of the MyMilli-Q™ Remote Care dashboard. The dashboard provides a rapid overview of all important water system information and quality data, remote access and control of your system, plus quick links to other intuitive software functionalities.
View the videos at the bottom of the page to take a virtual tour of MyMilli-Q™ Remote Care and its online service capabilities.
Compatible Milli-Q® Systems
MyMilli-Q™ Remote Care is available on the following water purification systems:
- Milli-Q® HX 7000 SD all-in-one Type 2 water systems (high-flow)
- Milli-Q® HX 7000 Type 2 water systems (high-flow)
- Milli-Q® HR 7000 Type 3 water systems (high-flow)
- Milli-Q® CLX 7000 systems for clinical analyzers (high-flow)
- Milli-Q® CLX 8Series systems for clinical analyzers (high-flow)
- Milli-Q® IQ 7000 ultrapure water systems (benchtop)
- Milli-Q® IQ 7003/05/10/15 pure and ultrapure water systems (benchtop)
- Milli-Q® IX 7003/05/10/15 pure water systems (benchtop)
- Milli-Q® EQ 7000 ultrapure water systems (benchtop)
- Milli-Q® EQ 7008/16 RO pure and ultrapure water systems (benchtop)
Service Proactive™ Plan*
Don't wait for problems to arise— we'll tell you first. Our team monitors your system for alarms and will contact you proactively in case of an issue. You'll experience our fastest response time and reduce risk of downtime.
The Service Proactive™ Plan is available for systems connected to MyMilli-Q™ Remote Care, except for Milli-Q® CLX 8Series systems which have a dedicated Service Total Predict™ Plan (see below).
Remote Health Checks*
A Remote Health Check is an online visit performed remotely by one of our Milli-Q® service experts. It’s a simple and rapid way to assess the performance of your water system with minimal disruption to lab operations. A Remote Health Check can identify potential issues before they escalate, saving you time and resources.
Key features of a Remote Health Check include:
- A detailed performance report you can share with your team or QA department
- Actionable recommendations tailored to your system and usage
- Customized maintenance tips to extend system life and protect water quality
This service is included as part of the Service Proactive™ and eCare™ plans, and as an option with other service plans. Call us to schedule your check-up today!
NEW! Service Total Predict™ Plan for clinical laboratories*
Dedicated to the intense pace of medical laboratories, the new Total Predict™ Service Plan targets 99.9% system uptime of Milli-Q® CLX 8Series systems feeding clinical analyzers. This advanced service plan supports uninterrupted patient care by combining the remote monitoring power of MyMilli-Q™ Remote Care with predictive intelligence and complete system coverage.
Key features of Service Total Predict™ Plan include:
- Real-time remote monitoring and predictive analytics
- Proactive online diagnostics and repairs
- Tailored Preventive Maintenance Visit
- Unlimited parts and labor
- System Performance Report with a fully transparent analysis of uptime, water quality and consumption
This plan is our most complete Milli-Q® service offering. Contact your lab water specialist to get started. You can also visit our Service Plans page to see our full range of Milli-Q® Service Contracts.
*Contact your local lab water representative to find out if this service is available in your country.
Related Resources
- Login MyMilli-Q™ Digital Services
- Request Activation: MyMilli-Q™ Remote Care
- Brochure: MyMilli-Q™ Remote Care
Activate greater lab productivity & enhance traceability.
- Flyer: Online Contract Management
More efficiently manage the administrative care of your water system.
- Flyer: Milli-Q® Service Proactive™ Plan
- Flyer: Service Total Predict Plan
- Flyer: MyMilli-Q™ Remote Care
- Flyer: MyMilli-Q™ Infographic
Tips to ensure lab work & water never stop flowing.
- Data Sheet: MyMilli-Q™ Remote Care Network Safety
- Custom Letter: MyMilli-Q™ Remote Care Patient Data Safety
Related Videos
Related Testimonials
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