Milli-Q^® Water Purification System Service Plans

What is included in the different Milli-Q^® service plans?

We offer a range of service contracts to optimally match your application, compliance and cost needs. The comparison table below illustrates the differences in coverage between our service agreements. 

For environments requiring qualification and validation procedures, our Service Pharma Plans give specialized support in compliance with international quality standards, and include annual requalification of the entire system. For more information, visit our Milli-Q^® System Qualification and Validation page.

Advantages of Milli-Q^® Service Agreements

• Priority customer status: For any requests, including service visits and parts delivery.
• Technical support hotline: Unlimited access to our in-house support experts who can diagnose, investigate and solve issues, and schedule visits.
• Quality certified & harmonized expertise: Only specialist factory-trained field service engineers repair and maintain our water purifier systems in compliance with our worldwide auditable SOPs.
• Genuine spare parts: Produced in our ISO 9001-certified manufacturing site; Certificate of Conformity available for most parts.
• Preventative maintenance visit: Includes a scheduled, on-site comprehensive check-up of all system parameters, replacement of aging connections and tubing with our Maintenance Kit, standardized visit report, and traceable record of care.
• Rapid online solutions: The MyMilli-Q™ portal streamlines the administrative care of your water systems

What is the difference between Service Proactive™ and Service Total™ Plans?

Service Proactive™ service agreement delivers premium coverage to achieve excellence in operational efficiency. It includes the complete system coverage of a Service Total™ Plan, plus our complete digital services package that includes:

• Proactive alarm monitoring
• An annual Remote Health Check
• Online diagnostics & repair

Contact us using the form below or download the flyer to learn more.

For Milli-Q^® CLX8 Systems: New Service Total Predict™ Plan

Dedicated to the intense pace of medical laboratories, the new Total Predict™ Service Plan targets 99.9% system uptime of Milli-Q^® CLX 8Series systems feeding clinical analyzers. It supports uninterrupted patient care by combining online monitoring via MyMilli-Q™ Remote Care, predictive analytics and complete system coverage.

Key features of Service Total Predict™ Plan include:

• Real-time remote monitoring and predictive analytics
• Proactive online diagnostics and repairs
• A tailored Preventive Maintenance Visit 
• Unlimited parts and labor 
• A personalized System Performance Report with a fully transparent analysis of uptime, water quality and consumption

This preventive maintenance plan is our most complete service agreement. Contact your local lab water specialist to get started and to find out if this service is available in your country.

Not sure which plan fits your lab? Our specialists will recommend the right one.