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Product Announcement: Applied Solutions

MyMilli-Q™ Remote Care Service Expanded to Benchtop Lab Water Systems

Water purification system, storage tank and pure and ultrapure water dispensers of the Milli-Q® IQ 7003/05/10/15 lab water system

April 2022

Merck announced the expansion of the MyMilli-Q™ Remote Care online service portal to now include benchtop water purification systems. With the extension of digital capabilities to Milli-Q® IQ and Milli-Q® IX series systems, Merck continues to set new standards in customer care and is at the forefront of digital innovation in customer service.

MyMilli-Q™ Remote Care is an online monitoring and service capability that helps scientists manage their lab water systems remotely. Expansion to benchtop systems is aimed at providing maximum lab productivity with remote diagnostics and assistance. The online service portal allows scientists to monitor lab performance with system notifications and remote access. It also simplifies data traceability, as well as audits and lab accreditation processes.

By activating MyMilli-Q™ Remote Care, customers will benefit from:

  • Automatic notifications by email or SMS, allowing quick action to manage issues
  • Remote system diagnostics and the potential for repair from off-site Milli-Q® service technicians, avoiding the need for a service visit
  • Real-time web access to system and water quality data, facilitating data traceability, audit preparation and lab accreditation procedures

By expanding to benchtop systems, MyMilli-Q™ Remote Care can help scientists maximize productivity by securing critical lab applications, managing remote operations, and facilitating answers to regulatory demands.

Merck’s Milli-Q® lab water products provide reliable, high-quality sources of purified water to help meet scientists’ needs. The Milli-Q® connected benchtop systems (Milli-Q® IQ 7000 ultrapure water systems; Milli-Q® IQ 7003/05/10/15 ultrapure and pure water systems; and Milli-Q® IX 7003/05/10/15 pure water systems), are currently available for purchase.

For laboratories already equipped with a Milli-Q® IQ or Milli-Q® IX system, MyMilli-Q™ Remote Care is available through a software upgrade package.