Pharma and Biopharma Manufacturing Solutions Contact Information

Argentina (AR)

For local country contact numbers, go to the top of this page and select the country and language, then click "Contact Us" on the very top right of the page.

Australia (AU)

ANZ (+61) 1800 335 571 or (+61) 03 9728 7600

Price inquiries: ANZ (+61) 1800 335 571 or (+61) 03 9728 7600

Service repairs / calibration: 1300 135 386

Austria (AT)

Process Solutions:

Quoting, orders and Service Complaints: Commercial Support:
Email: PScommercialserviceAT@merckgroup.com

Telephone: +43 1 36 02 77 47 43

BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service
Email: bps.austria.techservice@merckgroup.com

Telephone: +43 1 877 892 669

Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service
Email: pcs.austria.techservice@merckgroup.com

Telephone: +43 1 36 02 77 47 41

Belgium (BE)

Process Solutions:

Quoting, orders and Service Complaints: Commercial Support:
Email: PScommercialserviceBE@merckgroup.com

Telephone: +32 2 620 0227

BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service
Email: bps.belgium.techservice@merckgroup.com

Telephone: +32 2 6200 129 (FR), +32 2 7060 431 (NL)

Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service
Email: pcs.belgium.techservice@merckgroup.com

Telephone: +33 3 9046 8928

Brazil (BR)

0800-7277292

Qualificação, Calibração, Manutenções Preventiva/Corretiva ou suporte técnico em equipamentos Merck:

Tel: (11) 2170-8000

Canada (CA)

Commercial Service Tel: +1-866-CARE-811 | Email: PSClientCare@emdmillipore.com

Technical Support: +1-866-CARE-811 | Email: PSTechService@emdmillipore.com

Chile (CL)

For local country contact numbers, go to the top of this page and select the country and language, then click "Contact Us" on the very top right of the page.

China (CN)

Customer Service Hotline (China) : 400-889-1988

Technical Support Hotline (China) : 400-889-1988

China (HK)

Customer Service Tel: (852) 3196 0000

Technical Support Hotline (China) : 400-889-1988

Colombia (CO)

For local country contact numbers, go to the top of this page and select the country and language, then click "Contact Us" on the very top right of the page.

Czech Republic (CZ)

Informace k objednávkám a termínům dodání | Tel: +420 272 084 272 | Email: objednávky@merckgroup.com

Fax: +420 272 084 303

Informace o cenách, technické specifikace, poptávky | Tel: +420 272 084 273

Email: poptavky@merckgroup.com

Denmark (DK)

Process Solutions:

Quoting, orders and Service Complaints: Commercial Support:
Email: PScommercialserviceDK@merckgroup.com

Telephone: +45 35 158 078

BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service
Email: bps.denmark.techservice@merckgroup.com

Telephone: +45 82 332 787

Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service
Email: pcs.denmark.techservice@merckgroup.com

Telephone: +45 35 158 170

Finland (FI)

Process Solutions:

Quoting, orders and Service Complaints: Commercial Support:
Email: PScommercialserviceFI@merckgroup.com

Telephone: +358 9 81 71 04 24

BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service
Email: bps.finland.techservice@merckgroup.com

Telephone: +46 8 519 92 478

Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service
Email: pcs.finland.techservice@merckgroup.com

Telephone: +46 8 402 86 10

France (FR)

Process Solutions:

Quoting, orders and Service Complaints: Commercial Support:
Email: PScommercialserviceFR@merckgroup.com

Telephone: +33 1 85 14 81 89

BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service
Email: bps.france.techservice@merckgroup.com

Telephone: +33 3 90 46 89 40

Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service
Email: pcs.france.techservice@merckgroup.com

Telephone: +33 3 90 46 89 28

Germany (DE)

Process Solutions:

Quoting, orders and Service Complaints: Commercial Support:
Email: PScommercialserviceDE@merckgroup.com

Telephone: +49 6151 3599 399

BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service
Email: bps.germany.techservice@merckgroup.com

Telephone: +49 6151 3599 200

Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service
Email: pcs.germany.techservice@merckgroup.com

Telephone: +49 6151 3599 205

Guatemala (GT)

For local country contact numbers, go to the top of this page and select the country and language, then click "Contact Us" on the very top right of the page.

Hungary (HU)

Customer Service: (+36) 1 463-8100

Technical Support: (+36) 1 463-8100

Indonesia (ID)

Tel: +6221 2856 5602 | Email: CS.Merck@merckgroup.com

Tel: +6221 2856 5602 | Toll Free: 0800 140 1253 (Indonesia only) | Email: chemicals.id@merckgroup.com

Fax: +6221 2856 5603

Ireland (IE)

Process Solutions:

Quoting, orders and Service Complaints: Commercial Support:
Email: PScommercialserviceIE@merckgroup.com

Telephone: +353 15 339 853

BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service
Email: bps.ireland.techservice@merckgroup.com

Telephone: +353 16 058 336

Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service
Email: pcs.ireland.techservice@merckgroup.com

Telephone: +353 15 339 864

India (IN)

For Advanced Analytics, BioMonitoring & Lab Water Products Tel: 1800-209-9939 | techsupport.mmlab@merckgroup.com

Life Science Technical Support Tel: 1800-103-4666 | techsupport.bioscience@merckgroup.com

Tel: +91-80-39224000, 39224001

Italy (IT)

Process Solutions:

Quoting, orders and Service Complaints: Commercial Support:
Email: PScommercialserviceIT@merckgroup.com

Telephone: +39 2 38 59 14 39

BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service
Email: bps.italy.techservice@merckgroup.com

Telephone: +39 2 38 59 13 56

Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service
Email: pcs.italy.techservice@merckgroup.com

Telephone: +39 2 38 59 40 85

Japan (JP)

プロセスソリューションズ事業本部 テクニカルサービス 03-4531-1143

South Korea (KR)

For local country contact numbers, go to the top of this page and select the country and language, then click "Contact Us" on the very top right of the page.

Luxembourg (LU)

Process Solutions:

Quoting, orders and Service Complaints: Commercial Support:
Email: PScommercialserviceBE@merckgroup.com

Telephone: +32 2 620 0227

BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service
Email: bps.belgium.techservice@merckgroup.com

Telephone: +32 2 6200 129

Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service
Email: pcs.belgium.techservice@merckgroup.com

Telephone: +33 3 9046 8928

Malaysia (MY)

Order Invoice Information and Product Availability Tel: +6 03 7494 3788 | chemorders.my@merckgroup.com

Product / Price Inquiries and Request for Quotation Tel: +6 03 7494 3686 | chemquotes.my@merckgroup.com

Mexico (MX)

For local country contact numbers, go to the top of this page and select the country and language, then click "Contact Us" on the very top right of the page.

Netherlands (NL)

Process Solutions:

Quoting, orders and Service Complaints: Commercial Support:
Email: PScommercialserviceNL@merckgroup.com

Telephone: +31 2 07 21 92 64

BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service
Email: bps.netherlands.techservice@merckgroup.com

Telephone: +31 2 05 67 55 59

Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service
Email: pcs.netherlands.techservice@merckgroup.com

Telephone: +33 3 90 46 89 28

New Zealand (NZ)

ANZ (+61) 1800 335 571 or (+61) 03 9728 7600

Price inquiries: ANZ (+61) 1800 335 571 or (+61) 03 9728 7600

Norway (NO)

Process Solutions:

Quoting, orders and Service Complaints: Commercial Support:
Email: PScommercialserviceNO@merckgroup.com

Telephone: +47 23 500 155

BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service
Email: bps.norway.techservice@merckgroup.com

Telephone: +46 8 519 92 478

Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service
Email: pcs.norway.techservice@merckgroup.com

Telephone: +46 8 402 86 10

Peru (PE)

For local country contact numbers, go to the top of this page and select the country and language, then click "Contact Us" on the very top right of the page.

Poland (PL)

Serwis techniczny. Przeglądy i naprawy: Tel: +(48) 22 53 59 770 / serwis

Tel: +(48) 22 53 59 770 | dzial.handlowy@merckgroup.com

Portugal (PT)

Process Solutions:

Quoting, orders and Service Complaints: Commercial Support:
Email: PScommercialservicePT@merckgroup.com

Telephone: +351 213 164 031

BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service
Email: bps.spain.techservice@merckgroup.com

Telephone: +34 911 316 293

Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service
Email: pcs.spain.techservice@merckgroup.com

Telephone: +34 912 158 090

Romania (RO)

Tel: + 4 021 319 88 50 | Email: merck.ro@merckgroup.com

Fax: + 4 021 319 88 48

Russian Federation (RU)

Tel: +7 (495) 9373304 | Email: mm.russia@merckgroup.com

Fax: +7 (495) 9319187

Singapore (SG)

P.O. and Order Status / Customer Care: (65) 6890 6633 chemquotes.sg@merckgroup.com

Quotation & Product Enquiry / Sales Support: (65) 6890 0828

Slovakia (SK)

Informace k objednávkám a termínům dodání | Tel: +420 272 084 272 | Email: poptavky@merckgroup.com

Informace o cenách, technické specifikace, poptávky | Tel: +420 272 084 273 | Email: servis@merckgroup.com

Spain (ES)

Process Solutions:

Quoting, orders and Service Complaints: Commercial Support:
Email: PScommercialserviceES@merckgroup.com

Telephone: +34 912 158 016

BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service
Email: bps.spain.techservice@merckgroup.com

Telephone: +34 911 316 293

Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service
Email: pcs.spain.techservice@merckgroup.com

Telephone: +34 912 158 090

Sweden (SE)

Process Solutions:

Quoting, orders and Service Complaints: Commercial Support:
Email: PScommercialserviceSE@merckgroup.com

Telephone: +46 8 519 93 144

BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service
Email: bps.sweden.techservice@merckgroup.com

Telephone: +46 8 519 92 478

Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service
Email: pcs.sweden.techservice@merckgroup.com

Telephone: +46 8 402 86 10

Switzerland (CH)

Process Solutions:

Quoting, orders and Service Complaints: Commercial Support:
Email: PScommercialserviceCH@merckgroup.com

Telephone: +41 43 547 9001

BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service
Email:
bps.france.techservice@merckgroup.com (FR)
bps.switzerland.techservice@merckgroup.com (DE)
bps.italy.techservice@merckgroup.com (IT)

Telephone:
+41 2 25 67 52 22 (FR)
+41 2 25 67 51 80 (DE)
+39 2 38 59 13 56 (IT)

Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service
Email:
pcs.france.techservice@merckgroup.com (FR)
pcs.switzerland.techservice@merckgroup.com (DE)
pcs.switzerland.techservice@merckgroup.com (IT)

Telephone:
+41 2 25 67 51 41 (FR)
+41 2 25 67 51 41 (DE)
+39 2 38 59 40 85 (IT)

Taiwan (TW)

Technical Support Tel: 0800-211-130

Thailand (TH)

Email:thcustomerservice@merckgroup.com

Thailand Customer Service Tel: +66 (0) 2667 8333

Turkey (TR)

Tel: +90 216 578 77 63

United Kingdom (GB)

Process Solutions:

Quoting, orders and Service Complaints: Commercial Support:
Email:
PScommercialserviceGB@merckgroup.com (UK)
PScommercialserviceIE@merckgroup.com (IE)

Telephone:
+44 207 660 2892 (UK)
+353 15 339 853 (IE)

BioProcessing Technical Enquiries (except chemicals) and Quality Complaints: Technical Service
Email: bps.uk.techservice@merckgroup.com (UK)

Telephone: +44 1923 813 363 (UK)

Actives & Formulation Technical Enquiries and Quality Complaints: Technical Service
Email:
pcs.uk.techservice@merckgroup.com (UK)
pcs.ireland.techservice@merckgroup.com (IE)

Telephone:
+44 2076 60 04 70 (UK)
+353 1533 9864 (IE)

United States of America (US)

Commercial Service Email:PSClientCare@emdmillipore.com

Commercial Service Tel: +1-866-CARE-811

Technical Support Email: PSTechService@emdmillipore.com

Technical Support Tel: +1-866-CARE-811

Venezuela (VE)

For local country contact numbers, go to the top of this page and select the country and language, then click "Contact Us" on the very top right of the page.