China/HK Customer Service FAQs



Regulatory Requirements

There are number of regulations from different government agencies that require Merck to carry out certain checks before supplying products. Often, but not always, this requires an end-user declaration about intended usage or other documentation. Many of these documents have a validity of a year.

As a consequence Merck is obliged to screen all orders for such regulated products and check we have valid customer documentation in place or request it prior to shipment.

What you can expect:
  • Your order will be processed within 48 hours once we have verified addresses, total amount, credit limit, Merck sales names, end users, etc. on your web order. And an order confirmation will be sent if all of the above items are accurate. We will be able to arrange shipment based on product availability, payment term & credit limit.
  • Our main objective is to make sure you are satisfied with our products and services. If you have any questions at all, please feel free to contact us and thank you, again, for choosing Merck!

Merck Chemical Shanghai Merck Limited
No.88 Chenhui Road
Zhangjiang Hi-Tech Park, Pudong,
Shanghai 201203 P.R.China
Main Number: (86) 400-889-1988
Fax Number: (86) 21 5306 0838
29/F, No. 3 Lockhart Road,
Wanchai, Hong Kong
Main Number: (852) 2376 3878
Fax Number: (852) 2513 0313